After the training I was able to make changes to my collection techniques which have had a profound impact on our cash-flow already.
Having come on your courses for 10 years now and not given any feedback I thought it about time I did. I keep coming back because they are always crammed with useful information and very up-to-date. My colleague and I returned feeling re-energised in our roles and planning to resuscitate some bad debts which I now know need not necessarily be considered as lost.
I requested Mike Connolly to conduct a number of trial courses and was greatly impressed with the results which indicated that in some cases individual performance increased by 50%. Because of this I decided to roll out the programme to 300+ staff and am delighted with both the results and feedback from recipients.
Several of the staff have confirmed that the techniques you introduced have had the immediate effect of boosting their confidence enormously when dealing on the telephone and they are now gaining far more actual payments rather than just promises to pay.
In the first week of tightening up credit control procedures as a result of the training we managed to collect £28,812.19 in bad debts proving how valuable the course was.
The feedback we have had from staff has been excellent and a particular feature has been not only the extent to which people found the course content valuable, but also that they really enjoyed the training.
It was good to see the comments of the delegates reflected my own impression that the day had been a very successful one. I can assure you that it is most unusual to get such a positive and unanimous response to a training initiative.
The knowledge gained on this course has certainly given us all a great confidence boost and already helped us achieve a lower outstanding balance.
The course was great, really stimulating. It was so informative and I would recommend it to anyone collecting debt in the education sector.
It could be you saying these things next.
