Although the majority of our collections are undertaken by conventional methods, it sometimes becomes necessary to perform site visits in order to interview the customer, serve documents, confirm residency prior to legal proceedings, value property etc. We normally provide this service as an option to our clients if we have failed to obtain a response from the customer using all alternative methods of contact.
Where this service is requested you can rest assured that our approved panel of field agents meet the highest compliance standards. They hold FCA Interim permission and are all thoroughly trained in the principles of TCF.