Over the years we have established a network of contacts and developed collaborative relationships with many Local Authority Finance Managers, Finance Directors and Local Authority central payment operations which is key to recovering debt from care homes. We have relationships with NHS Trusts, Health Boards and NHS Care Commissioning Groups and contacts within Central Government Departments.
We leverage these relationships to identify the appropriate contact and open a dialogue about the specific case. If the case is disputed or subject to a documentation or procedural issue, we can usually work in partnership to resolve this to the satisfaction of all parties. If the case is straight forward, then recovery of the outstanding balance is often swift and relatively painless.
Our goal is to preserve and strengthen the relationships that exist between all areas of the care sector community. We recognise the need for empathy and understanding when dealing with those in care and we also recognise the inter dependence that exists between funders and care providers and the importance of a fully functional credit control system. We work within this system, to resolve problems between funders and care providers by enhancing communication and developing solutions.
CCICM is dedicated to building relationships and recovering your debt.
A Health Care Company owned a group of care homes operating under different individual brand names across the UK. The business re structured this Care Home portfolio and as a result, the business was rationalised, and a number of debtor books became available for collections.
The client was aware of CCICM’s experience in this unique sector and needed a safe pair of hands to take forward the collection in an appropriately empathetic manner; as the recon try would involve dealing with Care Home residents and their families, in addition to local authorities and the NHS.
Many of the debts were disputed and there was also a significant element of over payments to resolve between the various funders, including local authorities, the Care Homes and the NHS – this is where our network of key contacts was crucial to the success of this recovery and the resolution of the many disputed debts.
We have a dedicated team of professional collectors, who are experienced in the collection of this very specialist debt type.
The team got to work and segregated the debts between geographic local authorities and quickly engaged with their contacts to commence the initial investigations and take forward the recovery. The NHS and Local Authorities were accustomed to dealing with CCICM, who had the credibility of working within the Care Sector and so cooperation between us and the fencers was never a problem, with both sides sharing the desire to resolve outstanding issues so that an accurate payment could be made and any overpayment resolved
