In June 2019 CCICM received a referral from an NHS Client that comprised of four separate Local Authority (LA) balances for a combined total of £2.176M outstanding, with invoices spanning September 2015 to January 2019.
Our Commercial Collections Team Manager obtained verified contact details for each of the LA entities, added them to the relevant files, and created spreadsheets listing the invoices on each one for ease of reference when contacting the LA entities.
He then emailed the LAs contacts to have the balances validated. Each sheet had columns for the LAs to provide remittance details if paid, or reasons for payment being withheld (so that we can help both the LAs and our client overcome any issues).
This methodical approach paid dividends, as all four accounts quickly had payments allocated against them. Remaining invoices were put on hold pending our client confirming receipt of funds.
Within 8 weeks we had secured payment or positive promises of payment on 85% of the portfolio – by the end of July 2019, £1.124m (51%) had been collected, with a further £0.733m (34%) agreeing to pay. By mid-September 2019, £2.14 million (98%) had been recovered
This was a technically complicated, aged portfolio with a large volume of high value cases, requiring the co-ordination of several different contacts.
