Case Study – International Debt Recovery
“Global debt collection presents a unique set of
challenges. Differing jurisdictions, time-zones,
languages, currencies, cultures, and regulatory regimes”
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The best way to overcome these challenges is to have a local presence, which is why CCICM created the International Credit Exchange (ICE) – the world’s leading, largest, and most regulatory compliant partnership of collection agencies. We have partner offices providing collections and litigation services in over 130 countries
Our Case
A high value, overseas, consumer debt was referred to CCICM in 2015. Our client was a major UK hospital who had already invested 5 years of their own collection efforts into this case.
The case centred around a Government Ministry of Health (MOH) who obtained a court ruling that removed liability for them to cover UK visitor healthcare costs, of a sovereign national. Once our overseas team had completed their initial investigations, our International team engaged the services of our in-country partners.
Our partner embarked on the difficult and time-consuming path of verification of the position of all parties involved and opened communications between all stakeholders. At all times there was an
open dialogue between CCICM’s international team, our partner and our client. Our partner undertook trace efforts, contact with the Ministry of Health and the Governments legal department. This enabled CCICM’ international team, in collaboration with our partner to develop a collection strategy on all fronts that eventually proved successful.
In 2016, It transpired that the debtor successfully overturned the MOH’s court ruling that underpinned their denial of liability. After contact with the British High Commission and the MOH, in partnership with CCICM’s international team and our partner, we gained a commitment from the MOH to pay.
This proved just the start of a 2-year negotiation, against the backdrop of an attrition of employees at the MOH, their legal department, and other stakeholders, that significantly hindered continuity of progress. It was due entirely to our international team that the collection process and the progress and momentum in this case, was preserved.
However, after a further 2-years of due-process, continued negotiation and finally, a promise of payment from the MOH, in July 2020 the debt was settled in full. The debt was already 5 years old when the client referred it to CCICM, then after a further 5 years plus, 1846 days to be precise, payment was received in full and the case was closed.
A Collaborative, Skilled & Persistent Approach
In many instances our highly skilled, multilingual international collection team can secure payment or negotiate a suitable re-payment plan, early in the collection process, direct from the UK. We utilise strategy-based workflows and sophisticated negotiation techniques to ensure clear and sustainable outcomes for our clients.
In circumstances that necessitate the engagement of our in-country partner, the process is managed from the UK with an open dialogue between CCICM, our partner and you, the client. This ensures that, collectively, we have a single view of the collection process and enables informed decisions to be made to support shared expectations. Our partners help bridge the gap between our international collection team and the specific in-country nuances. These are often: the jurisdictions involved, cultural and language challenges, and even getting the collected funds out of the country.
Benefits
- Access to highly skilled multi-lingual overseas negotiators.
- In-country partners in over 130 countries, enabling a local presence.
- Collection operations in local jurisdictions, culture, currency, and language.
- Trace, Asset discovery & Litigation capabilities.
- Managed centrally in-house from the UK.
- Zero reputational risk.
- Ability to focus on your core business.
- Ability to view the status of your referred cases live.
About Us
- CCICM is a multi-award winning company.
- Over 35 years’ experience in managing credit control.
- We work for Governments, Banks, Accountants, Asset Based Lenders, Turnaround Professionals, Private Equity Firms, Multinationals, and SMEs.
- Headquartered in the UK with 90 partner offices worldwide.
- FCA authorised and regulated ISO27001 & 9001
Our Pricing Model
- We operate on a contingency fee basis – ‘no win – no fee’.
- We do purchase debt portfolios and will consider each opportunity on a case by case basis.
