Aligning with the one-year anniversary of the Consumer Duty, CCI’s comprehensive 11,000-word report delves into the intricacies of our company processes
29th August 2024
Key highlights from our Inaugural Consumer Duty Annual Report include Embracing the Consumer Duty, Data-Driven Insights, Customer-Centric Approach and Macro and Micro Perspectives
Throughout July, the CCICM team diligently compiled its inaugural Consumer Duty Annual Report, aligning with the one-year anniversary of the Consumer Duty. This comprehensive 11,000-word report delves into the intricacies of our company processes, with a laser focus on customer outcomes.
At CCICM, we take immense pride in the significant strides we’ve made in implementing the Consumer Duty. Our commitment extends beyond compliance and is ingrained in our company’s culture. We recognise that achieving good outcomes for our customers is not just a regulatory requirement; it’s our ethical responsibility.
Our report meticulously analysed our management information to ensure continuous improvement. We considered both micro and macro factors affecting our customers, adapting our processes accordingly. By monitoring outcomes, we gain valuable insights into how our products and services impact our customers. Allowing this information to inform our decision-making and drives positive change.
Customer service isn’t just a department; it’s part of our DNA. We’ve embedded it into our culture, ensuring that every interaction prioritises customer well-being. Whether it’s addressing individual cases or refining our overall approach, we remain committed to delivering positive outcomes.
Our analysis spans both macro-level trends such as the cost-of-living crisis and changing consumer behaviours, as well as micro-level insights specific to CCICM. This holistic view allows us to tailor our strategies effectively, proactively shaping our practices to benefit our customers.
CCICM’s Consumer Duty Annual Report reflects our dedication to transparency, accountability, and customer welfare. As we move forward, we’ll continue to evolve, adapt, and champion good outcomes for those we serve.
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CCI Credit Management Ltd
The CCI Centre,
Snowdonia Business Park,
Porthmadog,
LL48 6LD,
United Kingdom
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