Overview
Our refund policy is designed to ensure transparency and fairness in our debt collection process. This policy outlines the conditions under which refunds may be issued for payments made by customers.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Overpayment: If a customer has overpaid the amount owed.
- Payment Error: If a payment was made in error or to the wrong account.
Non-Refundable Payments
Payments made towards the settlement of a debt are generally non-refundable, except under the conditions mentioned above. Once a payment is applied to the outstanding debt, it cannot be reversed.
Refund Process
To request a refund, please contact our customer service team at with the details of your payment and the reason for the refund request. Our team will review your request and notify you of the approval or rejection of your refund.
Processing Time
If your refund request is approved, we will process the refund within 10 business days. The refund will be issued to the original method of payment used.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [your email].
Contact Information
For any questions or concerns regarding this refund policy, please contact us at https://www.ccicm.com/contact-us/