Working Closely with Healthcare Providers
CCI Credit Management has worked in close partnership with healthcare providers for 30 years and is the UK’s leading healthcare debt recovery agency.
Working with over 75% of hospitals and trusts within the UK, supporting the whole debt recovery cycle from approach to litigation, we are without doubt, the most experienced and specialist healthcare collection agency in the United Kingdom.
We have developed expertise unmatched by any other agency and have devised the most relevant, sophisticated and effective strategies for ensuring revenue streams are protected. These strategies and services available from CCICM have been developed to deal with the issues typically encountered within healthcare as follows:
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Patient Debt
Medical debt collection calls for sensitivity, caution and meticulous care. The rules of confidentiality and data protection which might apply to other sectors are doubly important to healthcare collections. All of our collectors are trained in the principles of medical confidentiality ensuring we will never compromise your duties to your clients.
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Worldwide Collections
We have collected from patients who have visited the UK for treatment for 30 years, and we have developed one of the largest collection agency networks in the world. We can confidently assert no other agency has a network to match our own. All of our overseas offices operate on a single IT platform and report directly into our system which is fully accessible to you.
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Medico-legal Collections
Where medical professionals have been asked to undertake medical examinations, prepare reports or provide certificates etc. getting paid for these services can be a serious headache. We understand how to work with solicitors, case end agreements, insurance companies and all other third parties to get those accounts paid.
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Customer Retention
Because of our specialist approach we do not operate like other collection agencies. We take great care to ensure sensitivity and respect is maintained at all times when dealing with your customers thus also ensuring that they remain your customers.
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Cost
We understand the pressures which every Accounts Receivable team faces. Our strategies are designed to ensure that our costs are kept to the bare minimum whilst ensuring the quality of service you have come to expect. Underpinning our whole pricing policy is that our clients must get value for money.
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Account Management
At CCICM we believe the most successful collections only occur when we operate in true partnership with our clients. We always ensure that our account management takes top priority. On-site meetings, tele and video conferencing form part of our everyday routine so that we ensure that we have a full understanding of our clients’ needs and objectives.
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Full Online Account Access
We provide our clients with the most simple yet advanced online debt management tools available in the industry today, giving our clients real time information, query management and advanced reporting. It has recently been reviewed by the credit managers of several leading banks and multinationals who have stated it is the most advanced and user friendly system they have ever encountered.
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Litigation
Our in-house litigation team ensures we are able to collect the maximum possible via the courts whilst driving costs down as far as possible. We have used our position in the market place to secure the best possible rates on your behalf.
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Insurance Companies / Third Parties
At CCICM we are used to negotiating with insurance companies and other interested third parties. We have direct lines into many of them and know exactly who to speak to in order to get issues resolved.
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Overseas Visitors
With over 90 offices servicing 130 countries CCICM easily has the largest coverage of any healthcare collection agency worldwide. Importantly every single one of our offices is licensed to collect in the territory where they operate. Collecting NHS debt from overseas patients is one of our core competencies.
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Liaising with Embassies
The Government recently introduced a policy to deny new visas to tourists with outstanding NHS payments. We work closely with the Department of Health as well as embassies to ensure the NHS is able to recover as much as possible from overseas visitors.
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Salary Overpayments
Salary overpayments are a very common occurrence. We work with many large private and public sector organisations to recover this type of debt from both current and former employees. Whether in the UK or elsewhere, we fully understand the laws that apply and are able to collect compliantly in over 130 countries.
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Private Healthcare
Increasingly NHS bodies are collecting private patient revenue. We have vast experience of working this type of debt and know exactly how to maximise the results without compromising quality in any way. We also work with every type of private sector healthcare provider. We understand the competing requirements of patient care and practice management and are almost always able to resolve issues without any loss of goodwill.
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Inter NHS/Local Government
Over recent years, many hospitals have come to rely on us to resolve issues with other hospitals, health boards and local authorities. We are extremely adept at resolving issues which, for whatever reason, have proved to be intractable.
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Insurance Companies
Because of our specialisation and experience we have developed direct lines of communication into all the major insurers. Through this route we are able to resolve the most complex issues in the quickest and most straightforward manner.
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Healthcare Professionals
Healthcare professionals frequently incur charges, fees and overpayments; we have a vast amount of experience of collecting from every type of healthcare professional and are able to do so with the minimum of loss of goodwill.
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Invoicing
CCICM has worked tirelessly to develop software solutions designed to work specifically with the NHS. Our invoicing service (both paper and e-invoicing) is configured to tie in seamlessly with NHS systems producing the maximum revenue with the absolute minimum of interruption and cost.
Benefits
- Access to a network of overseas legal and debt collection experts via The International Credit Exchange (“ICE”)
- Access to a multi-lingual UK based workforce – a highly trained, competent and motivated team.
- All cases managed from the UK.
- Real time access to management information and case updates via our online portal – you will remain informed.
- We engage on a “no-win no-fee” basis with competitive rates agreed in advance. There are no set up fees or hidden costs other than Legal disbursements.
- We are FCA authorised and regulated.
- GDPR Compliant and Cyber Secure
- Fully Insured.
- ISO 27001 & ISO9001 (UKAS Accredited)
- Fair and Ethical approach.
Sarah Holmes
Client Care Manager
Tom Dutton
Business Development (Healthcare) Manager
