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site visits, Site Visits

Site Visits

Although the majority of our collections are undertaken by conventional methods, it sometimes becomes necessary to perform site visits in order to interview the customer, serve documents, confirm residency prior to legal proceedings, value property etc. We normally provide this service as an option to our clients if we have failed to obtain a response from the customer using all alternative methods of contact.

Where this service is requested you can rest assured that our approved panel of field agents meet the highest compliance standards. They hold FCA Interim permission and are all thoroughly trained in the principles of TCF.

Advantages Of Our Site Visit Service

  • Neighbourhood Enquiries
  • Full Report
  • Full UK coverage
  • International Coverage

  • Photographic Evidence
  • Repeated Visits
  • Interview
  • Process Serving

Find Out About Our Site Visit Service Now

Contact Us

+44 (0)1766 772288

Opening Times:

  • Monday to Friday
  • 08:45 to 17:00
  • Saturday
  • Closed
  • Sunday
  • Closed
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site visits, Site Visits
site visits, Site Visits
site visits, Site Visits
site visits, Site Visits
site visits, Site Visits
 
site visits, Site Visits
site visits, Site Visits
site visits, Site Visits
site visits, Site Visits
Call Our Team
Neighbourhood EnquiriesIn the event the agent is unable to meet with the customer they will make discreet enquiries to try to ascertain if the customer is still resident or employed and to gather any additional information that may assist in the recovery of the debt.Full ReportAll agents provide us with a full report on every case. The length of time the final report takes depends on the number of visits and the location of the customer.Full UK CoverageFor UK site visits we provide a full service in England, Wales, Scotland and Northern Ireland. Republic of Ireland is also possible but the price depends on the location.International CoverageSite visits are available in many countries, however availability and prices vary depending on the country and location of the customer. We usually quote for this on a case by case basis.Photographic EvidenceOur agents will always endeavour to provide photographs of the property. This provides invaluable insight into the type, value and condition of the property.Repeated VisitsIf our agents are unable to meet with the customer on the first visit they will return up to a total of three times, visiting in the evening and at weekends.InterviewIf requested, our agents will interview the customer to try to ascertain if there is any valid reason why payment cannot be made and encourage the customer to engage with us in order to settle the debt.Process ServingField agents can deliver legal or any other documentation to the customer.